At Legacy Loot Market you can buy online second-hand goods.

Shipping

Shipping Policy

Welcome to Legacy Loot Market! We're delighted to have you here and hope you find treasures that will add a touch of medieval magic to your life.

Below are some important details regarding our shipping process:

1. Shipping Locations:

We currently offer shipping exclusively within South Africa.

2. Shipping Method:

All orders will be shipped via PostNet courier services.

3. Shipping Costs:

We provide flat-rate shipping to South Africa at a specified price. You can find the exact shipping cost at checkout.

4. Processing Time:

Orders are typically processed and dispatched within 4-5 business days after payment confirmation.

5. Estimated Delivery Time:

Delivery times may vary depending on your location within South Africa. Please allow 5 to 6 business days for your order to arrive after it has been dispatched.

6. Tracking Information:

Once your order has been shipped, you will receive a tracking number via email. This will allow you to monitor the progress of your shipment.

7. Damaged Goods:

We take great care in packaging our products to ensure they reach you in pristine condition. In the unfortunate event that you receive damaged goods, please report it to us within 3 working days of receiving your order. We will do our best to resolve the issue promptly.

8. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been dispatched, we may not be able to make changes.

9. Unsuccessful Deliveries:

If our courier service is unable to deliver your order due to incorrect address information provided by the customer, or if you are unavailable to receive the package, additional charges may apply for re-delivery or redirecting the package.

10. Returns and Exchanges:

For information regarding returns and exchanges, please refer to our Returns Policy.

Should you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Thank you for choosing Legacy Loot Market,

and may your journey through our medieval treasures be filled with wonder and delight!

Return & Exchange Policy

At Legacy Loot Market, we want you to be completely satisfied with your purchase.

Please take a moment to review our refund policy:

1. Second-Hand Items:

Unfortunately, we do not offer refunds or returns on second-hand items. These treasures come with a unique history and character, and we encourage you to embrace their individuality.

2. New Items:

If you've purchased a new item and are not entirely satisfied, you may be eligible for a refund or credit. Please read the following guidelines:

• Refunds: You may request a refund for new items within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and with all original tags and packaging intact.

• Store Credit: If you prefer, we can issue you store credit for the value of the returned item. This credit can be used towards future purchases on our site.

3. Refund Process:

To initiate a refund or credit, please follow these steps:

• Contact our customer support team at Contact us or info.LegacyLootMarket@gmail.com within 7 days of receiving your order.

• Provide your order number and details about the item you wish to return.

• Our team will guide you through the return process and provide you with further instructions.

4. Return Shipping:

If you are eligible for a refund or credit, you will be responsible for the cost of return shipping. Please package the item securely and use a trackable shipping method to ensure safe delivery.

5. Processing Time:

Once we receive the returned item, please allow 3 business days for us to inspect and process your refund or credit.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item (excluding second-hand items), please contact us within 3 working days of receiving your order. We will arrange for a replacement or issue a refund or credit, as applicable.

7. Non-Refundable Items:

Gift cards and promotional items are non-refundable.

8. Contact Us:

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at Contact us or info.LegacyLootMarket@gmail.com.

Thank you for being a valued customer at Legacy Loot Market.

We appreciate your understanding and look forward to providing

you with exceptional medieval treasures.